Privacy Policy
PRIVACY NOTICE
RB Clinical Pharmacy Services Ltd
Last Updated: 01/06/2026
RB Clinical Pharmacy Services Ltd is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
RB Clinical Pharmacy Services Ltd provides clinical pharmacy services, medicines optimisation support and related healthcare services to GP practices, Primary Care Networks (PCNs) and healthcare organisations.
Data Controller:
RB Clinical Pharmacy Services Ltd
Email: privacy@rbclinicalpharmacyservices.co.uk
Registered Office:
Bartle House, Oxford Court, Manchester, M2 3WQ
2. INFORMATION WE MAY COLLECT
We may collect and process:
• Name and contact details
• Professional details
• Business information
• Correspondence and communications
• Website enquiries
• Technical information such as IP addresses and website usage data
Where we provide healthcare services under contract with GP practices or healthcare organisations, we may process patient information as instructed by the relevant healthcare organisation and in accordance with applicable data sharing agreements.
3. HOW WE USE YOUR INFORMATION
We use personal information to:
• Respond to enquiries
• Deliver contracted services
• Communicate with clients and healthcare organisations
• Improve our services
• Meet legal and regulatory requirements
• Maintain records and audit trails
• Ensure information governance and patient safety
4. LEGAL BASIS FOR PROCESSING
We process personal data under one or more of the following legal bases:
• Contractual necessity
• Legal obligation
• Legitimate interests
• Public task
• Provision of health or social care services where applicable
5. INFORMATION SHARING
We may share information with:
• GP practices
• Primary Care Networks
• NHS organisations
• Professional advisers
• Regulatory authorities where required by law
• IT and service providers acting on our behalf
We do not sell personal information to third parties.
6. DATA SECURITY
We take appropriate technical and organisational measures to protect personal information, including:
• Secure systems and devices
• Multi-factor authentication
• Encrypted data storage
• Access controls
• Information governance policies
• Staff confidentiality obligations
7. DATA RETENTION
Personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected and to meet legal, professional and contractual requirements.
8. YOUR RIGHTS
Under UK GDPR, you may have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure of personal data
• Restrict processing
• Object to processing
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)
9. COOKIES AND WEBSITE DATA
Our website may use cookies and analytics tools to improve website performance and user experience. Further information will be provided within our Cookie Policy.
10. CONTACT US
If you have any questions about this Privacy Notice or how your information is handled, please contact:
RB Clinical Pharmacy Services Ltd
Email: privacy@rbclinicalpharmacyservices.co.uk
11. COMPLAINTS
If you are unhappy with how your personal information has been handled, you may contact the Information Commissioner's Office (ICO):
www.ico.org.uk
We may update this Privacy Notice from time to time. Any updates will be published on our website.